Managing Knock Your Socks Off Service
By Unknown Author.
Description
"In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die -- or quit. And wors...
ISBN(s)
0814477844, 9780814477847
